Introducing Labels: One Powerful Feature with Two Great Uses

Posted April 24th, 2019

(Professional and Premier Plans Only)

Today we launched a new feature we’re calling “Labels and Assignments.” This single feature serves a dual purpose. First, it allows you to apply internal-only labels to your feedback for organization and prioritization. Next, it allows you to link your labels to individual box managers as a way to delegate the task of responding to (or implementing) the feedback you receive. Here’s how they both work:

Feedback Labels

To create a new label, expand the “Box Settings” area and click the green icon beside “Labels and Assignments.” In the window that opens, simply name your label (and optionally assign it to a box manager — more about that in the next section) and click “Add.” To assign feedback to a label, open your feedback and select the appropriate label from the drop down list.

Labels can serve many purposes. Here are just a few ways you can use them:

Feedback Assignments

When creating a label, you have the option of linking it to an existing box manager. When feedback is tied to that label, the box manager receives a notification. If they choose to hold an anonymous conversation, the box manager’s email addresses will display when you hover over the note (only in the dashboard, not in the respondent’s view). While not quite a ticketing system, it does allow for easy delegation and accountability.

How Are Labels Different from Tags?

Think of tags as a way for your respondents to self-categorize their responses. If your tags are descriptive enough, often times the chosen tag can be an important part of their feedback. Consider the following example. Let’s say you offer the following tags to your respondents: Cost Savings Idea and Employee Retention Idea. Then, an employee submits the following idea: “Offer the option of leaving early every Friday to employees who meet a goal.” Tagging that idea as a Cost Savings Idea implies that they feel the company will save money with improved efficiency throughout the week, while tagging it as an Employee Retention Idea implies the company may save money by keeping current employees happy. Both ideas may ultimately save the company money, but may need to be thought through in very different ways. For example, framing an idea as a Cost Savings Idea may spark other, cost-saving ideas, while framing it as an Employee Retention Idea turns it into an idea for HR to consider.

Ultimately, tags may not categorize your responses as accurately as your labels will, but they can give you a great head start in organizing your box or analyzing the feedback.