Employee exit interviews are important. They can offer some of the clearest insight into what a company should address in order to attract and retain a capable workforce. Exit interviews can improve employee retention, promote engagement, and—if done right—convert departing employees into ambassadors who encourage others to join your organization.
When it comes to EIs, you’ve got one shot to learn as much as possible. Those who conduct in-person EIs often prepare, practice, and hone their question list continually to collect a great deal of data in a short amount of time. To extract any meaningful insights from EIs, however, you need to be absolutely sure that the departing employee is being candid. That’s where in-person interviews usually fail.
Departing employees tend to sugarcoat the truth when face-to-face with HR, even with seemingly nothing to lose. Why is that? Because they still have plenty to lose. Information they disclose could be shared with former colleagues, their new employer, a recruiter, or others within the industry. They may someday want to return to your organization. Or, they may feel intimidated or simply too uncomfortable to share the whole truth. That's where anonymous exit interviews can help.
Incogneato was designed to be a multi-use feedback collection tool. That means it can be just as effective in conducting exit interviews as it is for collecting general feedback. In fact, we recommend using Incogneato first and foremost as an employee retention tool.
To conduct anonymous exit interviews with Incogneato, we recommend the following:
At Incogneato, we take anonymity seriously. To prove it, we've taken some big steps to safeguard your respondents' identities: