Posted June 19th, 2015
Collecting customer feedback does not have to be a difficult or costly endeavor. You don’t need to read flashy white papers, sit in on a sales call, and then agree to a long-term contract just to collect suggestions. Corpell Anonymous Box makes it easy to create a feature-rich online suggestion box in seconds, which includes both a unique web page to collect your responses and html code to collect them directly from your website. On top of that, it’s cheap. Free for 90 days, and then just $20 for an entire year if you decide to renew. And best of all, you can anonymously chat with your respondents.
Here are a few tips on how to get the most out of your Corpell Anonymous Box
- Make it enticing. When creating a name for your suggestion box, be as clear as possible, but also make sure it stands out. Calling it “Company ABC’s Suggestion Box” is fine, but calling it “Company ABC is passionate about our product. Tell us how we can make it even better. Your suggestions really matter” will probably get you better, more detailed responses.
- Encourage a conversation. When explaining your suggestion box initiative, encourage people to leave an email address (which we do not share with you), so you can anonymously reply back to them. Corpell Anonymous Box’s most empowering feature is the ability to anonymously chat with your respondents. It can be an invaluable tool help clear up vague responses or immediately solve a problem.
- Create multiple boxes for each business unit/team. Since all boxes are free for 90 days, there’s no need to cram all your responses into one box. Try setting up one for your customers, one for employees, and so on. If the box isn’t working for you, simply let it expire.
- Link it. Placing your suggestion box link on your “contact us” page is a good start, but you need to put it front of everyone to get the response volume you need to make it worthwhile and relevant. A few examples include your website header/footer, email signature, or employee intranet. We also provide html code that allows visitors to your website to respond within your pages.
Do you have any suggestions for us? Is there a feature you’d really like? Here’s our official Corpell Anonymous Box for improvements/suggestions.
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