How Does Anonymous Reply Work?
Incogneato offers two options to anonymously communicate after providing or receiving feedback.
Conversation Codes
(Professional Plan and Above)
Upon submission, those providing feedback are given a conversation code that can either be copied or downloaded as a PDF. To view and add more replies, those who provided the feedback can enter their response code at https://ansr.me/reply/. No email is needed.
Hidden Email Relay
(All Plans, but can be required with Professional and Above)
When providing feedback, respondents include an email address. Incogneato keeps it secret and never shares it with those collecting feedback. Instead, messages are relayed back and forth between the respondent and their organization. Here's how it works:
- After submitting an email address, we encrypt and save it to our database.
- The organization is notified via email. They can reply by logging in to their dashboard. Here's what they see:
- After they reply, Incogneato sends the respondent an email notification with a link to view and reply back.
- If both parties are logged in at the same time, they can chat live in real-time.
Here's how those receiving feedback can tell the difference between the above options:
| Conversation Code Response |  |
| Email Address Response |  |
