Posted December 4th, 2024

Collecting anonymous feedback is central to what Incogneato does, but we understand that going through pages of comments and suggestions can quickly become overwhelming. That’s where our new feature, Feedback Lens, comes in. It uses AI to quickly summarize your feedback, making it easier to identify key insights without the hassle of reading through every single response.

How it Works

Feedback Lens uses advanced AI technology to generate summaries of your feedback. To get started, you need at least 10 pieces of feedback, which the AI will analyze to create a concise summary. The summary focuses on the most recent 50 pieces of feedback, ensuring that you’re always up to date with the latest insights.

Stay Updated

Once you’ve collected your initial 10 feedback responses, you can check back daily for an updated summary. As you continue to gather more feedback, Feedback Lens will refresh the summary, helping you spot trends and key areas for improvement in real time.

Whether you’re gathering feedback on a product, service, or experience, Feedback Lens takes the guesswork out of analysis, giving you a simple and efficient way to stay informed and act on the feedback you receive.

Where to Find it

Feedback Lens is automatically available to all users on our Professional and Premier plans, and can be accessed on your main feedback screen. The summary will appear right above the feedback, giving you a quick and clear overview of the most recent insights without having to dig through individual comments.

Embrace the future of feedback analysis with Incogneato Feedback Lens — your AI-powered tool for smarter decision-making.

Posted February 8th, 2024

We’re excited to share Incogneato’s latest feature aimed at helping you collect even more feedback: Conversation Codes.

What are Conversation Codes?

These are codes are provided to respondents as an alternative to providing email address—allowing them to hold an anonymous conversation with you simply by providing their unique code.

Why are we offering Conversation Codes?

Some respondents may still be wary of including their email address, despite the fact that it’s never shared and their anonymity is guaranteed. Conversation Codes will allow you to hold more conversations with your respondents, even if they choose not to include an email address.

How do I enable Conversation Codes?

Just head over to your dashboard and toggle the Provide Conversation Code option (Professional or above plan required). All future respondents will be given a response code.

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